Shipping policy
Delivery Policy
Delivery Time and Terms
1. Delivery Time
The estimated delivery time for each product is displayed on our website and depends on the manufacturer’s product availability.
The standard delivery time is 4 to 13 weeks, depending on product availability, production schedules, procurement, and transportation.
The stated delivery times are estimates only and do not constitute guaranteed delivery dates. In the event of unforeseen circumstances affecting delivery, including manufacturer delays, transportation disruptions, customs procedures, force majeure, or other circumstances beyond the Seller’s reasonable control, the Customer will be informed without undue delay.
Once the ordered products arrive at the Seller’s warehouse and are ready for dispatch, our team will contact the Customer to arrange a suitable delivery date.
Delivery to the Customer’s address is typically carried out within 5 to 10 business days, depending on the delivery location, transport capacity, and logistical conditions.
Delivery Services
Home Standard
Delivery to the Main Entrance
The Home Standard service includes delivery of the goods to the main entrance of the building or to street level, or to the nearest location safely accessible by the delivery vehicle.
This service does not include carrying the goods into the apartment, house, commercial premises, or upper floors.
Delivery charges are calculated according to the postal code of the delivery address in accordance with the current delivery price list.
The exact delivery fee is displayed during checkout after the Customer enters the delivery postal code.
Orders with a total value of RSD 99,000 or more qualify for free Home Standard delivery.
Home Plus
Delivery, Carry-In and Assembly
The Home Plus service includes:
- delivery to the Customer’s address;
- carrying the goods into the property;
- furniture assembly.
The service fee is calculated according to the postal code of the delivery address in accordance with the current delivery price list.
The exact service fee is displayed during checkout after the Customer enters the delivery postal code.
Orders with a total value of RSD 200,000 or more qualify for free Home Plus service.
2. Delivery Charges
Delivery charges are calculated in accordance with the applicable price list and are displayed to the Customer before the order is confirmed.
3. Delivery and Assembly Requirements
Before the agreed delivery date, the Customer is responsible for informing the Seller of any circumstances that may affect the delivery or assembly, including but not limited to:
- restricted access to the property;
- narrow hallways or staircases;
- doorways narrower than 80 cm;
- unavailable or insufficiently sized elevators;
- any other technical or structural obstacles.
The Customer is responsible for ensuring safe access to the delivery and assembly location.
If carrying the goods into the property or performing assembly cannot be carried out safely due to such circumstances, delivery will be completed to the nearest location that can be safely accessed.
The Seller reserves the right to refuse carry-in or assembly services if performing them would endanger the safety of employees, the Customer, or property.
4. Scope of the Assembly Service
The assembly service covers only the assembly of products purchased from the Seller.
The service does not include:
- dismantling existing furniture;
- moving or rearranging existing furniture;
- modifications or alterations to the products;
- construction, electrical, plumbing, or other trade work;
- fixing products to walls or ceilings unless otherwise agreed.
5. Packaging
For Home Plus deliveries, the assembly team will remove the packaging resulting from unpacking the products after assembly, unless otherwise agreed.
For Home Standard deliveries or customer collection, the Customer is responsible for disposing of packaging materials in accordance with applicable waste management regulations.
6. Rescheduling Delivery
The Customer may request a change of the agreed delivery date no later than two business days before the scheduled delivery.
If the Customer requests postponement after the goods are ready for dispatch, the Seller will, where reasonably possible, accommodate the request within a reasonable period.
If the Customer fails to accept delivery within 30 days after being notified that the goods are ready, the Seller reserves the right to charge reasonable storage fees or set a new collection deadline.
7. Failed Delivery
The Customer or an authorized adult representative must be present at the agreed delivery address at the scheduled delivery time.
If delivery cannot be completed due to the Customer’s absence, an incorrect or incomplete address, inaccessible premises, or any other reason not attributable to the Seller, the Seller shall not be obliged to arrange redelivery free of charge.
Any additional delivery costs will be charged in accordance with the applicable price list.
8. Inspection Upon Delivery
The Customer is required to inspect the delivered goods upon receipt and verify whether there is any visible transport damage or missing items.
If any visible damage or incomplete delivery is identified, the Customer should immediately notify the delivery personnel, record the issue on the delivery note or other relevant document, and inform the Seller without undue delay in order to initiate the complaint procedure.
Signing the proof of delivery without remarks does not affect the Customer’s statutory rights regarding hidden defects that could not reasonably have been identified upon delivery.
9. Partial Delivery
If certain products included in the same order are unavailable for delivery at the same time, the Seller may, after notifying the Customer, complete the order through partial deliveries, provided that no additional costs are incurred by the Customer.
10. Transfer of Risk
The risk of accidental loss or damage to the goods passes to the Customer once the goods have been received by the Customer or a person authorized by the Customer.
Where the Customer arranges transportation independently or collects the goods from the Seller’s warehouse, the risk transfers upon handover of the goods.
11. Force Majeure
The Seller shall not be liable for delays or failure to perform delivery obligations where such delays or failures result from circumstances beyond the Seller’s reasonable control, including but not limited to natural disasters, war, epidemics, strikes, disruptions in international transportation, customs procedures, government actions, or any other force majeure event.
12. Product Appearance
Product photographs displayed on the website are for illustrative purposes only.
Due to the nature of materials, manufacturing processes, photography lighting, and differences in screen displays, slight variations in color, texture, wood grain, stone pattern, or fabric may occur.
Such variations are considered normal and shall not be regarded as product defects.
13. Contact
For any questions regarding delivery, Customers may contact our Customer Support using the contact details published on our website.
The Seller will make reasonable efforts to respond to all inquiries as promptly as possible.